The 71-year-old called telecom company KDDI to complain 411 times in a single week
Elderly Man Arrested After Complaining To Phone Operator 24,000 Times In Two Years
An elderly Japanese man has been arrested after complaining to his telecommunications operator 24,000 times over the course of two years.
The 71-year-old, named Akitoshi Okamoto, repeatedly called telecom company KDDI, often demanding that he received an apology for alleged contract violations.
According to local media, some elderly citizens in Japan regularly contact their phone companies to ask about trivial issues such as how to send an email or join Netflix - something that's reportedly placed a huge burden on customer service staff in the country.
Okamoto is from the city of Kasukabe in the central Japanese prefecture of Saitama.
He was arrested for calling telecom company KDDI's free customer service hotline 411 times during a single week last month.
Some of his complaints demanded that the company 'apologises for violating our contract and for unfair business practices'.
Local media reports that KDDI did not initially want to press charges against the client over the matter, but continual complaints began to affect the customer service staff, and Okomoto was subsequently arrested.
On average, he reportedly called 33 times a day.
Local police say that Okomoto was upset over the fact his phone could not pick up radio broadcasts.
Okomoto may be charged with obstruction of business - which is an offence in Japan that makes it illegal for someone to interfere with a company's ability to carry out regular business practices - but the probe is ongoing.