Crime Elderly Man Arrested After Complaining To Phone Operator 24,000 Times In Two Years -

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ATaxingWoman

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Elderly Man Arrested After Complaining To Phone Operator 24,000 Times In Two Years

An elderly Japanese man has been arrested after complaining to his telecommunications operator 24,000 times over the course of two years.

The 71-year-old, named Akitoshi Okamoto, repeatedly called telecom company KDDI, often demanding that he received an apology for alleged contract violations.

According to local media, some elderly citizens in Japan regularly contact their phone companies to ask about trivial issues such as how to send an email or join Netflix - something that's reportedly placed a huge burden on customer service staff in the country.

Okamoto is from the city of Kasukabe in the central Japanese prefecture of Saitama.

He was arrested for calling telecom company KDDI's free customer service hotline 411 times during a single week last month.

Some of his complaints demanded that the company 'apologises for violating our contract and for unfair business practices'.

Local media reports that KDDI did not initially want to press charges against the client over the matter, but continual complaints began to affect the customer service staff, and Okomoto was subsequently arrested.

On average, he reportedly called 33 times a day.

Local police say that Okomoto was upset over the fact his phone could not pick up radio broadcasts.

Okomoto may be charged with obstruction of business - which is an offence in Japan that makes it illegal for someone to interfere with a company's ability to carry out regular business practices - but the probe is ongoing.
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inexplicable ethos

kiwifarms.net
According to local media, some elderly citizens in Japan regularly contact their phone companies to ask about trivial issues such as how to send an email or join Netflix
This is what happens when your children are in their 40s and never gave you grandchildren, you have no one to call to ask mundane shit like this. Old bastard probably just wanted to hear someone talk to him in a helpful tone.
 

inexplicable ethos

kiwifarms.net
Isn't this the kind of shit you ask your kids- right, it's Japan.

Maybe someone could invent an App to ask your dumb tech questions like "how do I join Netflix". Seems like there'd be a market for it.
You think these people could figure out how to install an app on their phone and then use it effectively, even assuming they had a phone capable of doing so? My grandparents routinely forget how to open the camera app on their iPad, and they use the damn thing every day.
 

vertexwindi

Diddy in space, even though he's not
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You think these people could figure out how to install an app on their phone and then use it effectively, even assuming they had a phone capable of doing so? My grandparents routinely forget how to open the camera app on their iPad, and they use the damn thing every day.
Fair enough. A phone hotline then? Pay some young people to answer dumb tech questions and done.
 

Salubrious

Feelin' Healthy
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Having worked some IT support and software development, I can tell you that no matter how much you get the software to handhold users and no matter how simple you make the instructions, people will still call over trivial bullshit. The moment the software asks them a question, no matter how simple you make it for them, users will throw up their hands and say that it's impossible because they still consider computers to be mysterious complicated Rube-Goldberg machines.
 

ZXO

COOGI down to the socks.
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That's about 65 calls per day. This man HAS to be insane.
Probably driven insane by his perceived slight by KDDI. He probably adhered to a pretty strict moral code that he unfairly projected onto others. To him, a company not upholding a routine, company mission, or a standard could have been a devastating psychological blow to him. Like @inexplicable ethos said, he probably just needed someone real to talk to instead of an automated teller.

ED: wrong reference
 

MasterDisaster

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Japan has a really fucked up elderly problem. The population is so dense that they've created parks solely for elderly use because crotchety, old and quite single geriatrics don't want to be bothered by kids and need a quiet place to interact with their own kind.
There was a bit of an 'epidemic' of elderly folk committing petty crimes like shoplifting or disturbing the peace in order to get arrested on purpose because then someone is obligated to talk to you and pay attention. This especially skyrocketed during the holidays and there were plenty of repeat offenders to the point where the police simply stopped arresting them and just sent them home.

Japan wasn't always a country of stick up the ass slanty eyed rice gobblers. They used to be a lot more laid back until we dropped two bombs on their dumbasses to prove the point that quality always out bids quantity. So after they were all done picking up the pieces of their lives and charred relatives next came the process of rebuilding a shattered business infrastructure that's been fucked so far into the ground a necrophiliac didn't even want to touch it.
This is when Edward Demings entered the picture.
Demings was a Wyoming boy that was something of an industrial expert. He had a fourteen point system that explained what he thought would improve any business' productivity exponentially. Now why would a proud American take something so potentially helpful and offer it to someone other than the good ole' US of A? He did. Turns out Demings tried selling this idea to American businesses and promptly got told to get the fuck out; presumably while portly middle aged men chomped on cigars and sipped brandy. Demings said that during the 1920's an American made product was something to be proud of but by the 50's industrialization had dropped significantly; cheaper machinery and cheaper labor leading to shoddy products; go figure.
Japan, however, loved his system and gobbled it up like a bowl of white rice. The primary tagline for Deming's Principle is 'Get it right the first time'; instead of inspecting the project through out the process just don't fuck it up at all. Of course Japan took this system and went way overboard with it; work sixty hours and get paid for forty. Forced social interaction with coworkers. Don't make mistakes. Stay late because you want to.
Japan took these tenets and bastardized them into the system you see now. It creeped into their culture and directly changed how every facet of their lives worked. They strive for perfection and nothing less. It even applies to courting. If you spend eighty percent of your time striving for top dog your social interaction skills tend to be shit. Most of the time when someone gets rejected them simply write off relationships entirely. Successful businessmen that never started families will often adopt a child simply so they can pass on the business and family name.

Now that lifestyle is coming back to haunt them and they're not prepared with how to cope with it.

No one is going to read this.
 
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