Next up:
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"Full" women don't need hormones.
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Next up on the agenda.
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If you sound like a man ...... next law suit I'm sure.
Most likely he just failed verification. These banks are terrified of their reps misgendering someone, so technically just having a manly voice isn’t reason enough to lock someone out. However, if the name and verification information does not match then the account would be locked. They also record everything so if he’s lying it’d be foolish for him to sue them. There is a possibility the rep ignored their training and blew it, in which case the rep would be screwed since it’s all recorded.
Also, the bank should not have told him he was locked out, why it was locked, or even confirmed the account exists if he did not pass verification.
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