I kinda sympathise sometimes. Yes, there's people who can't pay because they're terminally broke or lost their jobs or married a woman with expensive tastes and traded the opportunity for two and a half minutes of squelching noises twice a week for their car, house, and half their salary. But also there's people who just take the piss.One of the people I worked with was a 50-something white male who was not even in a management position but was occasionally pulled off the phones to help answer questions. He spent most of his downtime complaining about how a change in the law made him unable to perform properly at his previous debt collection job, where at one point he was allowed to, quote, "really raw dog it" with people on the phone.
I had a client who was owed 32 grand by a former tenant relating to a pub that he had rented out to them. The tenant then fucked off leaving tons of arrears. We managed to get into contact with him by post at some other address we found and then we got an angry call off him from a number in Broadstairs, Kent, saying our client was scum and we were scum and on the day he paid us what he owed, Satan would be skating to work.
There's no inverse directory lookup in the UK. I thought, maybe if I were to go out to a phone box or something, ring the number and pretend to be BT and asking him to confirm his address because we have a question about billing, and have to take him through security to snag his address and send in the bailiffs. However a call to the Law Society's ethics line told me that if I did that I would probably be struck off for conduct unbecoming of a solicitor.
I couldn't persuade a tracing agent to do it either. Fucking code of conduct.