With my long-time job becoming a work from home job on a seemingly permanent basis, I've had to talk to the phone company about updating the billing information and switching to a more appropriate phone service plan. In speaking to three different representatives, I was told three totally different things in terms of what I'd need to be able to switch the service and what I could or couldn't do with the existing number.
The worst part is that the lowest cost option I could get involves what seems like a needless intermediate step. When I asked why I can't just do what I want to do directly without that middle step, the third rep of the bunch said, "Oh, we don't offer that any more."
I know from past experience phone reps are notorious for their poor service and their tendency to drop the ball when they promise to do something. Still, the larger observation that representatives for any company/service industry can't or won't give correct and consistent information to those calling in is both frustrating and horrifying -- especially when the person calling knows exactly what's wanted.
The worst part is that the lowest cost option I could get involves what seems like a needless intermediate step. When I asked why I can't just do what I want to do directly without that middle step, the third rep of the bunch said, "Oh, we don't offer that any more."
I know from past experience phone reps are notorious for their poor service and their tendency to drop the ball when they promise to do something. Still, the larger observation that representatives for any company/service industry can't or won't give correct and consistent information to those calling in is both frustrating and horrifying -- especially when the person calling knows exactly what's wanted.