Valve taken to court due to their lack of a refund policy -
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As funny as it is that Australia is doing this... I hope this is a sign of things to come. Most other digital distributors like GoG and Origin have vastly superior support systems, alongside refund policies that are stated outright. With Steam it's vague, never guaranteed and you have to wait a very long time for their support to get back to you.
This is considered illegal in many countries, most notably in much of the EU under their sale of goods and provisions act. And I really hope this eventually leads to Valve creating a universal refund policy.
This is considered illegal in many countries, most notably in much of the EU under their sale of goods and provisions act. And I really hope this eventually leads to Valve creating a universal refund policy.
Pretty much, yeah.
It largely depends on how far the ACCC is willing to go.
The issue at hand is that Steam has sold things to Australians, and thus have to comply with their consumer protection laws. I don't know the specifics of the law but if the ACCC wanted to, they could push for Steam to be unable to operate in Australia if they don't comply.
And this opens a Pandora's box for other countries to do the same. Like the EU has a very similar bill and if they catch word of that they could push for something similar. And at that point Valve would pretty much have to institute a refund policy.
About bloody time.
Also, I have never heard of those laws mentioned anywhere but here.
I'll say it again, our politicans come up with this shit so camera's get pointed at them then DO NOTHING.
Even if they don't do refunds it'd be nice if they did something similar to Audible and gave you store credit if you wanted to return a game within a certain time.
Nothing worse than preordering a game to find out its buggy and unplayable.
Nothing worse than preordering a game to find out its buggy and unplayable.
The greenlight/early access system would be dead in a week
True, but Valve wouldn't lose any money (I assume?) and it's not their fault people are greenlighting terrible games.
Also early access is sometimes pretty good (I enjoyed Next Car Game) plus if the whole "Pay extra to beta test our game" thing died it wouldn't be a great loss to gaming.
Yeah Null's right. The only way it'd work is if it would be impossible to refund Early Access/dlc/marketplace stuff.
It's a big issue and it doesn't help that Steam has just so many different kinds of things to buy, not just full blown games. I'm not saying there shouldn't be conditions but I wish something was there. At the very least I hope Valve improves their support staff however unlikely that might be. Since they're worse than any website I've ever been on.
Cuddlebug probably has the right idea but I don't know if that would accommodate this legal requirement.
Steam does have pretty shit customer service. I bought that South Park game and I have never been able to play it because it won't open at all. I couldn't get a refund or anything.
Blizzard has deity status CSR though.
Steam does have pretty shit customer service. I bought that South Park game and I have never been able to play it because it won't open at all. I couldn't get a refund or anything.
Blizzard has deity status CSR though.
Yeah unfortunately Steam has one of the worst support staffs just period.
In order to get a refund you have to file a ticket and be prepared to wait upwards of two weeks for them to get back to you because they only have like 20 guys servicing a million tickets per day. They also do not have 24 hour support either.
Refunds are also not guaranteed and the support staff will do everything to try and weasel out of giving one to you. Unless you're firm and threaten to get your credit card company involved to reverse the charges.
It's worth noting that GoG and Origin have very reasonable refund policies displayed openly on their website. GoG even made a video advertising it.
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You... don't want to keep... all the games? 
Lemmeoutlemmeoutlemmeout!
Lemmeoutlemmeoutlemmeout!
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