From what I got 3rd or 4th hand, I believe customer service was basically supposed to be "put the customer off as long as possible". I think Rae was actually one of the CS agents. I know I heard claims that Goldnemekh was actually given an animal-STD from Varka and I believe that was the reason they broke up. I don't remember who I even heard those claims from anymore. Never had anything to substantiate them.I can also vouch for shitty CS, light powerlevel and degenerecy, but I really want to shit on BD.
Couple years back I had ordered from them and began waiting for the product. Well the company clearly states 6 weeks is what you will be waiting at max. I contacted them at the end of week 7, no answer. Sent another email on week 8 and finally got an answer, only for them to basically go "yeah we fucked the coloring up. We need your permission to recast or refund 20 bucks and you keep the fuck up." Didn't really wanna wait any longer and would rather not continue with dodgy communication so told them to just send it and refund $20 to my account. Another 3 weeks and several frustrated emails that continue to be ignored later and they finally send the refund and mediocre dick! The only thing was... they refunded the ENTIRE AMOUNT. Their customer service is so bad they can't even handle their own money!
The dick wasn't even that great. 2 uses and the silicone already started peeling. But hey, it was free!
EDIT: spelling.


